Padang, Selpin Lawa (2023) Peran Kepala Lurah dalam Meningkatkan Kualitas Pelayanan Publik di Kelurahan Buangin Kecamatan Rantebua Kabupaten Toraja Utara. Scholar thesis, Institut Agama Kristen Negeri (IAKN) Toraja.
![[img]](http://digilib-iakntoraja.ac.id/style/images/fileicons/text.png) |
Text
selpin_skpp.pdf Download (420kB) |
|
Text
selpin_similarity.pdf Download (771kB) |
|
Text
selpin_bab_1.doc Download (222kB) |
|
Text
selpin_bab_2.doc Download (326kB) |
|
Text
selpin_bab_3.doc Restricted to Repository staff only Download (62kB) | Request a copy |
|
Text
selpin_bab_4.doc Restricted to Repository staff only Download (238kB) | Request a copy |
|
Text
selpin_bab_5.doc Download (63kB) |
|
Text
selpin_dp.doc Download (22kB) |
|
Text
selpin_lp.doc Download (1MB) |
|
Text
selpin_cv.pdf Download (424kB) |
Abstract
ABSTRAK Selpin Lawa Padang, 30202196605, tahun 2023 menyusun skripsi dengan judul Peran Kepala Lurah Dalam Meningkatkan Kualitas Pelayanan Publik Di Kelurahan Buangin Kecamatan Rantebua Kabupaten Toraja Utara. Adapun yang menjadi latar belakang masalah penelitian ini yaitu kurangnya sumber daya manusia dan terbatasnya sarana pada Kantor Kelurahan Buangin mengakibatkan tidak berjalannya pelayanan yang optimal kepada masyarakat. Tujuan penelitian ini adalah untuk mendeskripsikan peran Kepala Lurah sebagai pemimpin dalam meningkatkan kualitas pelayanan publik di Kelurahan Buangin Kecamatan Rantebua Kabupaten Toraja Utara dan untuk mendeskripsikan faktor-faktor yang mempengaruhi kualitas pelayanan publik di Kelurahan Buangin Kecamatan Rantebua Kabupaten Toraja Utara. Penelitian dilaksanakan di Kantor Kelurahan Buangin, Kecamatan Rantebua, Kabupaten Toraja Utara. Menggunakan metode penelitian kualitatif dengan analisis deskriptif kualitatif. Berdasarkan hasil penelitian menunjukkan bahwa peran Lurah dalam meningkatkan pelayanan publik di Kelurahan Buangin Belum berjalan dengan maksimal. Lurah dalam meningkatkan kualitas pelayanan publik di Kelurahan Buangin sudah mampu menjalankan perannya dengan cukup baik, namun belum berjalan dengan optimal. Karena masih ada beberapa indikator yang belum berjalan sesuai dengan keinginan masyarakat. Faktor penghambat berjalannya pelayanan kepada masyarakat yaitu sumber daya manusia dan sarana dan prasarana yang mendukung berjalannya pelayanan yang baik kepada masyarakat. Kata Kunci: Peran, Lurah, Pelayanan Publik, Kualitas Pelayanan Publik. ABSTRACT Selpin Lawa Padang, 30202196605, year 2023 compiled a thesis entitled The Role of the Head of the govermance in Improving the Quality of Public Services in Buangin Village, Rantebua District, North Toraja Regency. As for the background to the problem of this research, namely the lack of human resources and limited facilities at the Buangin Village Office resulting in optimal Service to the community not running. The purpose of this study was to describe the role of the head ofthe village head as a leader in improving the quality ofpublic Services in Buangin Village, Rantebua District, North Toraja Regency and to describe the factors that influence the quality of public Services in Buangin Village, Rantebua District, North Toraja Regency. The research was conducted at the Buangin Village Office, Rantebua District, North Toraja Regency. Using qualitative research methods with qualitative descriptive analysis. Based on the results of the study, it shows that the role of the govermance in improving public Services in the Buangin Village has not run optimally. The govermance in improving the quality of public Services in the Bawahin sub-district has been able to carry out its role quite well, but it has not run optimally. Because there are still several indicators that have not gone according to the wishes of the community. The inhibiting factors for the running of Services to the community are human resources and facilities and infrastructure that support the running of good Services to the community. Keywords: Role, govermance, Public Service, Quality ofPublic Service.
| Item Type: | Thesis (Scholar) |
|---|---|
| Subjects: | H Social Sciences > HM Sociology |
| Depositing User: | am andarias manting |
| Date Deposited: | 21 Jul 2024 09:06 |
| Last Modified: | 25 Jul 2024 15:30 |
| URI: | http://digilib-iakntoraja.ac.id/id/eprint/1768 |
Actions (login required)
 |
View Item |